At A.M Computing we take your privacy seriously. This privacy policy outlines the types of personal data we collect, how we use it, and how we ensure your information remains protected. By using our services, you agree to the terms of this policy.
Please read this privacy policy carefully.
1. Information We Collect
- Personal Identification Information: Name, email address, phone number, billing address, and other contact details.
- Device Information: Details regarding the device(s) you bring in for repair, including make, model, serial number, software versions, and other technical details.
- Payment Information: Any payment methods used for repairs or services.
- Communication Data: Information collected through any interactions with us, including emails, phone calls, and online chats and contact forms.
- Survey or Feedback Form: Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
- A.M Computing Newsletter: When you subscribe to our monthly newsletter.
2. How We Collect Your Data
- Direct Interaction: When you contact us to inquire about our services, place an order, or provide feedback.
- Repair Forms: When you submit forms related to repair requests, including device information and service preferences.
- Payment Processing: When you make payments for services or products via our payment system.
- Website Analytics: Through the use of cookies, we gather anonymous data on how visitors use our website to improve our services.
3. How We Use Your Data
- Providing Services: To perform repairs and services for your devices.
- Communicating with You: To contact you about the status of your repair, discuss pricing or provide updates, and respond to your inquiries.
- Billing and Payment: To process payments for our services and send you invoices or receipts.
- Marketing: To send promotional offers or updates about our products and services, but only if you have agreed to receive such communications.
- Improving Our Website and Services: To analyze website usage through cookies and analytics data, helping us improve user experience and the services we provide.
4. Data Sharing and Disclosure
- Service Providers: We may share your data with third-party service providers who assist us in operating our business, such as repair parts suppliers and manufacturers.
- Legal Requirements: If required by law, we may disclose your data to comply with legal obligations, such as to respond to a court order, prevent fraud, or protect our rights.
- Business Transfers: In the event of a merger, acquisition, or sale of business assets, your personal data may be transferred as part of the transaction, but we will notify you before any data is transferred.
5. How We Protect Your Data
A.M Computing agrees to keep all customer files confidential during and after the file recovery process, using them only for recovery purposes.
- Confidentiality: All customer data and files will not be stored, sent, or shared with any third parties, and will be returned to the customer upon completion of the services.
- Data Retention: We will not retain your personal data beyond the completion of the service. Files are returned to you, and any data will be securely deleted once the service is complete.
- Viewing of Data: We do not view any of the data or information processed on any devices during the service.
- Data Wiping: All data processed during the service is securely wiped from our systems if they were used upon completion of the service, and the customer’s data is returned to them.
6. Your Data Protection Rights
- Right to Access: You can request copies of your personal data that we hold.
- Right to Rectification: You can ask us to correct any inaccurate or incomplete information.
- Right to Erasure: You can request that we erase your personal data under certain conditions.
- Right to Restrict Processing: You can request that we restrict the processing of your personal data in certain situations.
- Right to Object: You have the right to object to our processing of your personal data in specific circumstances, such as for direct marketing.
- Right to Data Portability: You can request that we transfer your personal data to another organization or directly to you, in a structured, commonly used format.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to collect data on how you use our website. These technologies help us improve the functionality of our website and provide a better user experience. You can control cookie settings through your web browser.
8. Third-Party Websites
A.M Computing may contain links to other websites. This privacy policy only applies to A.M Computing and does not cover other sites that we link to.
9. Changes to This Privacy Policy
We may update this privacy policy from time to time. Any changes will be posted on this page, and the “Last Updated” date at the bottom will reflect the most recent changes.
10. Contact Us
If you have any questions about this privacy policy, or if you would like to exercise any of your rights, please contact us:
- Email: ask@amcomputingrepairs.com
- Phone: 07349 715311
Last Updated: 1.9.25